Shipping Policy
Thank you for shopping with Ruba! Below is important information regarding the shipping of your order.
Shipping Locations
We currently ship our products within the United States. All orders are shipped from our facility in California.
Shipping Carriers
We use the United States Postal Service (USPS) to deliver all orders.
Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
Delivery Times and Costs
Delivery typically takes 3-7 business days, depending on your location.
Shipping costs for shipment of each Ruba pouch (240g) will be a flat rate of $7.95. For additional pouches shipping costs will be at weight-based rates.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the USPS website.
Shipping Delays
While we strive to ensure timely delivery, please note that unforeseen circumstances, such as severe weather or postal delays, may affect your delivery. We appreciate your patience and understanding.
Lost or Stolen Packages
Ruba™ is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered, but you have not received it, please contact USPS directly to investigate.
International Shipping
At this time, we do not offer international shipping. We hope to expand our shipping options in the future.
Contact Us
If you have any questions or concerns about your order, please contact us at info@drinkruba.com. We are here to assist you.